Loft Movies FAQ's

1. *Is this film in compliance with US 2256/7? It fully complies see*

Click here to view compliance

2.*Where do you deliver?*

Anywhere world wide where local legislation would permit the sale of this DVD. That includes the European Union, USA, Canada, and Japan

3.*How long will take for my order to arrive?*

Allow fifteen working days from the date of your original order.

4.*Is it safe to use my credit card?*

Yes we use a split processing system for credit card payments. This means that there is no single record of your whole credit card no, expiry date
etc.

5.*How do I return goods if there is a problem? *

Use the contact page on the site. Send us an email, we will allocate you a return no. We will only refund on DVDs returned still in the original packaging. We will only
replace DVD's not give credit or refunds, we will, however, refund the cost of shipping.

6.*What is the cost of shipment?*

The price shown includes shipment.

7.*Is the format compatible with my DVD player, TV, computer?*

Our DVD's are supplied in PAL/SECAM format and are not zone coded. They will play in all PAL and SECAM format DVD players attached to a TV of the same format. In addition they will play through all computer DVD players using Windows Media Player(tm), WinAmp, and similar software using WMV format. It will also play on a PC using this software with a TV out connection to an NTSC standard TV. It will NOT play when used with software based on MOV files eg Real Player.

8. *What will be the name of the supplier shown on my credit card statement and how is the DVD delivered?*

Your payment will show on your card statement statement as 'Cyres
International' and all products are sent in plain high strength envelopes.